Dealing with your insurer can be a difficult experience
Paddl can do it for you! Your trusted end-to-end partner for reinstating your property. All the traditional expertise of a professional loss assessor alongside our dedicated contractor services, modernised by the Paddl App to bring a better experience to claims management.
Emergency incident response
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Incident reporting
Using your Paddl app you or your tenant uploads photos and/or videos of the damage, letting us know what has occurred.
Emergency support
Emergency contractor support can be provided by our network of local approved contractors, be that a plumber, electrician or heating engineer.
Professional property assessment
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Surveys
A professional building surveyor attends your property to complete a survey within 24 hours*, identifying what reinstatement works are needed.
Reports
An inspection report is produced following our visit and made available via your Paddl app. This can be sent to tenants, agents and your insurer.
Mitigation
Our surveyors can instruct work to mitigate damage to your property such as the installation of drying equipment, with costs recovered through the claim.
Insurance claim initiation
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Insurance documentation
You upload your insurance policies to the secure Paddl app, our claims team assesses your cover to ensure you receive what you're entitled.
Authorisations
You authorise Paddl to handle your claim on your behalf through our client mandate.
Claims
Paddl will liaise with your insurer to raise the claim in the first instance, making them aware of the circumstances and damage at your property.
Insurance negotiations
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Insurers assessment
Paddl expedites your insurer, meeting their loss adjuster at your property to review the damage as soon as possible.
Scope of works
Paddl outlines the required reinstatement works necessary to return your property to its preloss condition.
Negotiations
Paddl negotiates with the insurer to ensure the claim as a whole and the required scope of reinstatement is approved.
Expert restoration
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Confirmation of Scope
Once approved Paddl provides an itemised scope of works for your property, available through the Paddl app so you always have it to hand.
Contractor selection
Paddl appoints our approved local contractors to undertake the reinstatement works.
Project management
Paddl manages the reinstatement works to ensure timely, high quality completion of works.
Satisfaction guaranteed
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Inspection of works
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Photo and video upload
Photos and videos of the completed reinstatement works are uploaded to your Paddl app.
Completion note
Paddl issues you a completion note to sign off the work, until you are happy, you are protected.