Adding value to your letting service, helping keep your clients happy
An extension of your team
We provide a professional value-add to your business, supporting your team, Landlords and tenants. We give your team time back to focus on the things they’re best at.
Exemplary stakeholder management
We provide your team real-time updates on claims progression, communicating with you via a dedicated Claims Manager and our Letting Agent portal.
Pride in providing an exemplary service
We provide peace of mind for your team through initial response teams and approved contractors who are held to the highest of standards. We even handle alternative accommodation for your tenants whilst repairs are underway.
Tenants upload real-time photos and videos of damage
Benefit: Agent can appropriately manage a response
Instant incident report delivered to the Property Manager
Benefit: Comprehensive understanding of property damage
Landlords updates the portal with policy documentation
Benefit: Reduces admin for Agents
Automated insurance claims process
Benefit: Timescales for claims are minimised
Paddl notifications of the claim progress delivered to all stakeholders
Benefit: Fewer queries on claim updates
Transparent claim documentation stored within the portal
Benefit: A single repository of all information
Reinstatement work is signed off is circulated
Benefit: Assurances that landlords are satisfied
Fire
There is nothing more devastating for a property than a fire, making the requirements of a claim and resultant reinstatement works complex.
View case studyFlood
Flooding is becoming a more prevalent issue for property owners, particularly given the severity of damage that is caused and the upheaval to peoples lives.
View case studyEscape of water
The vast majority of buildings insurance claims are as a result of an escape of water, be that a frozen pipe, a burst water main or even a leaking tap.
View case study